Shipping Instructions

The following information is intended to help our customers better understand shipping “Best Practices” and to reduce the likelihood of loss that can occur through theft or damage while in transit.  The insurance coverage is only applicable for UPMR customers who have reviewed, completed, returned and adhere to the shipping instructions as further detailed in our Incoming Refining Insurance Agreement.

Refining materials must be double boxed or packaged in a bucket inside a box.  A copy of the shipping label should always be affixed to both the inner and outer package in case the inner package becomes separated from the outside one.

Packaging materials, such as bubble wrap or newspaper, should be added to prevent the refining materials from shifting inside the box or bucket and breaking through the container while in transit. (please refrain from using packaging peanuts).

For customers who don’t have regular FedEx or UPS pickups, UPMR will schedule a pickup for you at your location.  Packages may also be dropped off at certified FedEx or UPS locations. Packages deposited in drop boxes or taken to third party pickup locations will be denied by insurance claims. All pickups and drop offs must be scanned in person to ensure that they have been correctly entered into the carriers’ tracking system.

Sender and recipient names and address must make no reference to refining or precious commodities such as gold, silver, diamonds, jewelry, pawn, etc. Please abbreviate or eliminate these or similar keywords (example: “United” instead of United Precious Metal Refining) or replace the company’s name with an individual’s name.

You must notify UPMR sales teams of all incoming refining materials prior to shipping.  We will need to receive a description of the materials as well as estimated weights and values (including the value of any stones to be returned).

Please also enclose a Refining Packing Slip with settlement instructions inside your shipment.

Insurance Coverage:

The following section provides the details of our third-party insurance coverage:
● UPS Next Day/FedEx Priority Overnight
    ○ Monday thru Thursday
            Up to $100,000.00
    ○ Friday for Saturday delivery (when available)
            Up to $100,000.00

● All other Express Shipping services
            Up to $40,000.00
● This insurance does not cover fine metals in coin, bullion, sponge, or grain forms
● When completing an airway bill, you will only declare $100.00 of insurance. The balance of the insurance is provided by our third-party insurer. Customers will be responsible for reimbursing UPMR for any charge related to declared values greater than $100.00.
● Overnight shipments are covered up the $40,000.00 limit when the next day is a holiday.

Please contact a Sales Representative regarding Parcel Pro coverage for incoming refining:
● Packages with a value greater than $100,000.00 up to $150,000.00
● Shipments containing fine metal materials in coin, bullion, sponge, or grain forms
● Shipments to be sent on Friday for Monday delivery
    ○ or when the next day is a holiday

Additional insurance coverage is available for incoming freight shipments that are in barrels and palletized. Please contact our sales team to inquire.