Grievance Mechanism Form

United Precious Metal Refining, Inc. (“UPMR”) makes every attempt to ensure that our customers are treated with courtesy and that their concerns are acknowledged and addressed in a timely manner. Our goal is to create a clear and coherent process to respond to any issues, and it is our policy to consider constructive comments as an opportunity for improvement.

With regard to the Responsible Minerals Initiative (RMI) and the Responsible Minerals Assurance Programs (RMAP), UPMR acknowledges the right of any individual or organization relevant to UPMR (customers, business partners, service providers, or their representatives) to be able to raise any concerns about our process, and to file a grievance about our decision making protocol.

This form allows any person or customers to submit a concern or grievance to UPMR for review, assessment, and response. The issues about UPMR policy should be factual and evidence based. Please include all relevant documentation with your submission. All comments about our processes or criteria will be taken seriously and submitted to our compliance officer and senior management for investigation and review. All relevant submissions will be “logged” and maintained for a period of five years.

UPMR is pleased to review all grievances submitted. Should you be more comfortable, you may also contact the RBA (Responsible Business Alliance) directly with issues related to UPMR mineral sourcing practices or any other concerns about another entity or issue. You may contact the RBA directly through their grievance page of the Responsible Minerals Initiative website.

Our website allows for the anonymous reporting of incidents. In the event a “whistleblower” chooses to disclose information about wrongdoing for human rights relation violations about our supplier or their practices, UPMR will ensure the confidentiality of the supplier of the information, unless disclosure is required by law. Although providing contact information better allows UPMR to further follow up with the information given during the investigation and resolution process, submissions which merely disclose information in good faith will be investigated in the same manner as other submissions. Anonymous submissions can also be made through the RMI website.

Any submissions to UPMR will be acknowledged by us within five business days. A complete investigation may take up to three months to complete. However, UPMR will contact you monthly to keep you informed as to the progress of our investigation.