At the start of the final quarter of 2017, our product sales continue increasing moving into the holiday season. From master alloys and karated grain to solder and wire, all product sales are on the upswing from last year. Refining lots and ounces have also augmented from last year with a noticeable surge in low grade refining lots – another indicator of the recovery of jewelry manufacturing.
United stands poised to continue dominating as an industry leader and supplier of metals for jewelry manufacturing in the new year. We will be introducing new systems in 2018 to better allow our customers to track their orders and refining lots electronically as well as see a snapshot of their account history all via their desktops or mobile devices. United will also be introducing a new advertising campaign that will feature specific products and services. We look forward to 2018 and wish all of you a joyous holiday season and prosperous new year.
President and CEO
In this issue of United News …
Casting problems with very small melts in bottom pour casting machines
Most bottom pour casting machines are ideal for casting larger melts of precious metals. The thermocouples are normally located inside the plunger rod that seals the hole in bottom of the crucible. When very small melts are made in the bottom pour casting machines, rough porous castings are often experienced. The same casting temperatures as larger melts are being used but the castings are very poor quality.
The reason for the bad cast is the depth of the molten metal in very small melts is not in full contact with the tip of the thermocouple causing a misread on the casting temperature, usually much hotter than the readout. To solve the problem, it may be better to wait for more orders and make larger melts or set the cast temperature lower to avoid burning up the metal. If you can see the molten metal through the viewing port you can set the machine on manual and visually determine the cast temperature before pouring very small melts.
Thanks to the efforts of our international sales team and our distributors throughout the world, United has maintained a presence throughout international markets allowing our products to be sold globally. With distributors in twenty-one countries, United's products are sold in most areas where jewelry manufacturing takes place.
Dave Siminski meets with the team from United PM(Thailand) Co. Ltd. along with Heinz Rasenack, Technical Support Specialist for United PMR.
Recently, David Siminski had an opportunity to travel to Thailand and Hong Kong, two key locations for United's product sales and meet with our distributors there. During his trip, he was able to attend jewelry shows and tour the facilities of these distributors who are our brand ambassadors overseas.
Currently, United has distributors in the following countries:
USA, Brazil, Canada, Chile, China, Colombia, England, Hong Kong, India, Israel, Italy, México, Perú, Russia, Singapore, South Korea, South America, Sri Lanka, Taiwan, Thailand, Turkey, UAE.
Dave Siminski at the Hong Kong Jewellery & Gem Fair with the team from United PM (International) Ltd in Hong Kong, along with Kamal Lalvani of our International Sales Department and Ajit Menon, Metallurgist for United PMR.
Keep in touch with United
More than a metals supplier and refiner of precious metals, United has always maintained an open line of communication for professionals in the industry to help troubleshoot problems that occur while manufacturing jewelry. United's toll-free technical support hotline has been a valuable tool for professionals for over twenty-five years. With technological advancements, United added the ability to chat live with representatives in technical support, sales and refining. Want face-to-face contact? United representatives also utilize Skype® to video conference with customers. This especially comes in handy to customers who have trouble with castings as they can show our technical support team the pieces and get immediate assistance.
A few years ago, United developed a mobile app for smart devices that allowed customers to schedule refining pickups, browse the product catalog, and use very helpful calculators as well as chat from your smartphone right at the bench or workstation.
With the introduction of social media, United began utilizing this tool to also stay connected with customers. Today, United hosts its own YouTube channel, Facebook page and Twitter feed.
There are many methods which can be utilized to contact United. Need assistance? Let us help!